Returns Policy

Returns, Withdrawal Rights & Exchanges Policy

General Information
At Chosen, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer returns, exchanges, and withdrawal rights under the terms outlined below.

Return & Exchange Conditions

  • Items must be returned within 30 days from the delivery date.

  • Products must be unused, unwashed, and in their original condition with tags attached.

  • Items on sale or personalized products cannot be returned or exchanged.

Right of Withdrawal
If you change your mind about your purchase, you have the right to withdraw from the contract within 15 days of receiving your order.

  • To exercise this right, contact us at chosenclub7@gmail.com before returning the item.

  • We will refund the full amount (excluding shipping costs) within 10 business days after receiving and inspecting the returned item.

How to Request a Return or Exchange

  1. Contact us at chosenclub7@gmail.com with your order number and reason for return/exchange.

  2. We will provide return instructions and a shipping address.

  3. Ship the item back using a trackable shipping method (we are not responsible for lost returns).

  4. Once we receive the item, we will process your refund or send the exchange.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

  • If the return is due to our error, we will cover the shipping cost.

Refund Processing

  • Refunds will be issued to the original payment method within 30 business days after receiving the returned item.

  • Shipping fees are non-refundable.

Exchanges

  • If you need a different size or color, please request an exchange within 30 days of receiving your order.

  • If the desired item is out of stock, we will issue a store credit or refund.

Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 15 days with photos, and we will resolve the issue as soon as possible.

Contact Us
For any questions about returns, withdrawal rights, or exchanges, contact us at:
📩 Email: chosenclub7@gmail.com